FAQ

Answers to the questions buyers and factories ask most.

If you do not see your question here, contact us and we will help quickly.

When does escrow release?

Escrow releases in milestones after production confirmation, quality checks, and carrier scans.

What happens if MOQ is not reached?

If MOQ is not reached before the timer ends, funds are released back to buyers automatically.

How do you verify factories?

We review licenses, audit reports, and require a factory walkthrough video before listing.

Can I buy solo?

Yes, but solo orders have higher pricing and logistics costs compared to group orders.

Which regions do you deliver to?

We currently support major MEA lanes including Lagos, Accra, Nairobi, and Dubai.

How do disputes work?

Upload evidence and Infinity Link reviews against escrow milestones to resolve fairly.